Terms and Conditions - Bermondsey Man with Van

Welcome to Bermondsey Man with Van. These Terms and Conditions govern your use of our services. By engaging with us, you agree to comply with these terms. Please read them carefully before booking our services.

1. Services Provided

We offer professional van hire and moving services within and around Bermondsey. Our services are designed to cater to a variety of needs, ensuring a smooth and efficient moving experience.

1.1 Types of Services

• Residential Moves: Assistance with moving household items from one residence to another.
• Commercial Relocations: Support for businesses looking to relocate their offices or commercial spaces.
• Furniture Transportation: Specialized handling and transportation of furniture items.
• Special Item Handling: Careful management of delicate or oversized items that require extra attention.

1.2 Service Availability

Our services are available from Monday to Saturday, between 8 AM to 6 PM. Requests outside these hours may incur additional fees and are subject to availability.

2. Booking and Payment

To secure our services, clients must adhere to our booking and payment guidelines. These ensure a seamless transaction and guarantee service delivery.

2.1 Booking Process

• Contact: Reach out to us via phone or email to initiate a booking.
• Information Submission: Provide accurate details about your moving requirements, including dates, locations, and item descriptions.
• Confirmation: Receive a booking confirmation with service details and payment instructions.

2.2 Payment Terms

We accept various forms of payment, including credit cards, debit cards, and bank transfers. Full payment is required upon booking confirmation to secure your service slot. Incomplete payments may lead to service cancellation.

2.3 Pricing and Estimates

Our pricing is transparent and based on the scope of the job. We provide detailed estimates after assessing your moving requirements. Any additional services or changes may adjust the total cost accordingly.

3. Cancellations and Refunds

We understand that circumstances can change. Our cancellation and refund policies are designed to provide flexibility while ensuring fairness.

3.1 Cancellation Policy

• Advance Cancellations: Cancellations made at least 48 hours before the scheduled service are eligible for a full refund.
• Late Cancellations: Cancellations made within 24-48 hours of the service may incur a 50% cancellation fee.
• Same-Day Cancellations: Cancellations made less than 24 hours before the service are subject to a full cancellation fee.

3.2 Refund Process

Refunds will be processed within 14 days of cancellation approval. Refunds will be issued using the same payment method used for booking. Please ensure that your payment details are accurate to avoid delays.

4. User Responsibilities

Clients have certain responsibilities to ensure the efficiency and safety of the moving process. Adhering to these responsibilities helps us serve you better.

4.1 Property Access

Clients must provide unrestricted access to the property on the scheduled moving day. This includes ensuring that pathways are clear and that the van can park close to the loading area.

4.2 Item Packaging

• Ensure all items are properly packaged to prevent damage during transit.
• Disassemble large furniture where possible to facilitate safe transportation.
• Label boxes and items to aid in organized unloading and placement.

4.3 Notification of Special Items

Inform us of any valuable, fragile, or oversized items that require special handling. This allows us to allocate the necessary resources and care to transport these items safely.

5. Liability and Insurance

We prioritize the safety and security of your belongings. Our liability and insurance policies provide coverage and clarity in case of unforeseen incidents.

5.1 Basic Insurance Coverage

All moves include basic insurance coverage that protects against minor damages. Detailed coverage specifics are provided in our insurance policy document.

5.2 Additional Insurance Options

For enhanced protection, clients can opt for extended insurance plans. These plans cover a broader range of potential damages and provide greater financial security.

5.3 Claims Procedure

In the event of damage or loss, clients must file a claim within 7 days of delivery. Claims should include supporting documentation, such as photographs and receipts, to facilitate prompt resolution.

6. Cancellation of Service by Bermondsey Man with Van

While we strive to honor all bookings, there may be circumstances that necessitate the cancellation of services by us. Our policies ensure that clients are fairly treated in such events.

6.1 Grounds for Cancellation

• Non-Payment: Failure to complete payment as per the agreed terms.
• Property Damage: Significant damage to the property upon the arrival of our team.
• Disruptive Behavior: Any form of disruptive or harmful behavior towards our staff.
• Unsafe Conditions: Presence of hazardous conditions that endanger our team or equipment.

6.2 Refunds Upon Cancellation

If services are canceled by us, clients are entitled to a full refund of any payments made for the affected service. Refunds will be processed using the original payment method within 14 days.

7. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from the use of our services will be subject to the exclusive jurisdiction of the courts located in London.

8. Amendments to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be communicated to clients via email or through our website.

8.1 Notification of Changes

Clients will be notified of significant changes to these terms. Continued use of our services after such notifications constitutes acceptance of the updated Terms and Conditions.

9. Privacy Policy

Your privacy is important to us. We handle your personal information in compliance with data protection laws. Please refer to our separate Privacy Policy for detailed information.

9.1 Data Collection

We collect personal information necessary for providing our services, including contact details and payment information. This data is used solely for service delivery and is never shared with third parties without your consent.

10. Intellectual Property

All content provided by Bermondsey Man with Van, including text, graphics, logos, and images, is the property of the company and is protected by intellectual property laws. Unauthorized use of this content is prohibited.

11. Limitation of Liability

To the fullest extent permitted by law, Bermondsey Man with Van is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the amount paid for the specific service rendered.

11.1 Force Majeure

We are not responsible for delays or failures in service resulting from events beyond our reasonable control, including natural disasters, strikes, or government restrictions.

12. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

13. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Bermondsey Man with Van regarding the use of our services, superseding any prior agreements or understandings.

13.1 Waiver

Failure by Bermondsey Man with Van to enforce any right or provision of these Terms does not constitute a waiver of those rights.

By using Bermondsey Man with Van services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.